Hassle-Free Returns
Understand our refund policy and how to request a refund for our products and services.
1. All Sales Final (Digital Goods)
Due to the immediate consumable nature of digital goods and the labor involved in in-game drop coordination, all sales are considered final once payment is confirmed and the delivery process has commenced.
2. In-Game Delivery Insurance Policy
We stand behind our drops and offer full delivery protection under specific conditions during coordinated raids:
- Covered (Insured): If you follow all team instructions, bring the required inventory/keys, stick with the guide, and the squad is eliminated by enemy players during the delivery run, your entire order is fully insured. We will immediately reschedule and re-drop your items at zero additional cost.
- Not Covered (Uninsured): Insurance is strictly void if item loss occurs due to:
* Customer-side game crashes, disconnects, or internet outages.
* Customer failing to follow direct team orders, running off, engaging enemies without instruction, or failing to bring the required gear/hatch keys.
* Items lost in subsequent raids after a successful initial handoff and extraction.
3. Guaranteed Fulfillment & Replacements
We guarantee that you will receive the exact products or services purchased. A replacement or store credit will be issued if:
- SperanzaHub Market is unable to fulfill the order due to scheduling conflicts or supply shortages on our end.
- Delivered items do not match the specifications outlined in your invoice.
- Any discrepancy is reported via our official Discord ticket system within 24 hours of purchase.
4. Ineligible Scenarios (No Refunds)
Refunds, chargebacks, or free replacements will strictly NOT be granted for:
- Buyer Error: Providing incorrect in-game tags, failing to show up at scheduled delivery times, or lacking required bag space.
- Buyer's Remorse: Changing your mind or ordering incorrect items accidentally.
- Platform Updates: Game balance patches, stat reworks, or publisher adjustments occurring after successful delivery.
5. Resolution Process
If an insured loss or delivery issue occurs, do not open a payment dispute. Open a support ticket on our official Discord server with your Order ID for immediate re-delivery coordination.