Your Privacy Matters
Learn how we collect, use, and protect your personal information when you use our products and services.
1. Information We Collect
To process transactions securely, fulfill orders, and prevent fraud, SperanzaHub Market collects limited customer data, including:
- Contact Information: Email address, customer name, and Discord tag.
- Transaction Metadata: Order ID, purchased items, timestamp, and payment status.
- Technical Information: IP address, device fingerprints, and browser user-agent details (collected automatically via our platform host, SellAuth, for fraud mitigation).
2. Purpose and Legal Basis for Processing
We process personal data strictly to:
- Coordinate, verify, and complete in-game deliveries.
- Provide real-time customer support, order updates, and dispute management.
- Protect against fraudulent chargebacks, identity theft, and malicious storefront abuse.
3. Payment Security & Third-Party Processors
SperanzaHub Market does not collect, store, or process sensitive financial credentials (such as credit/debit card numbers, CVVs, or cryptocurrency private keys). All transactions are handled by end-to-end encrypted third-party payment gateways.
4. Data Retention & Sharing
- We never sell, lease, monetize, or trade your personal information to third parties.
- Data is shared exclusively with necessary service providers (such as hosting infrastructure and payment gateways) solely to complete transactions.
- Order records and delivery logs are retained only as long as necessary to satisfy accounting obligations and resolve potential disputes.
5. Your Rights
Under applicable data protection laws (including GDPR), you have the right to request access to, rectification of, or deletion of your personal data stored with us, provided it does not conflict with active fraud-prevention or dispute-resolution records.